Operations · Care plans
Maintenance & Support
Security updates, monitoring, bug fixes, and guaranteed response times — so your software stays an asset instead of becoming a risk.
Engagement
Assessment → appropriate care level → ongoing support
Time frame
Takeover after state and risk assessment
The situation
- After launch, the software is orphaned — until something breaks.
- Outdated dependencies quietly become a security risk.
- The freelancer from back then no longer picks up the phone.
- Small change requests sit untouched for months.
Our solution
Three clear plans — Basic, Pro, Enterprise — from small websites to business-critical applications with AI. Always included: security and dependency updates, monitoring, and backups. From Pro upward: included development hours, fixed SLAs, and quarterly reviews with a roadmap.
The plans at a glance
How it works
Assessment
We review the state and risks of your application — even if someone else built it.
Plan selection
The right plan for your criticality, team, and desired response time.
Ongoing care
Updates, reports, and reviews — change requests do not vanish into a void.
Why cognatio labs
We earn from satisfied continued operations, not from dependency: code and docs stay handover-ready, and cancelling is not a drama. That is exactly why you can trust us long-term.
Proposal
Care plan based on criticality
Also for applications we did not build — after assessment and a clear recommendation.
Frequently asked questions
Do you take over software built by others?
Yes, after an assessment. Afterwards you know what state your application is in — and what the takeover costs.
What counts as a bug fix vs. a new feature?
Bug fix: something agreed does not work. New feature: something should work differently or additionally — that runs through included hours or a proposal.
Do unused development hours expire?
In Pro and Enterprise we carry over up to one month — beyond that they expire, so the math stays honest for both sides.
Your software deserves an operator.
Request an assessment — also for third-party software.